Welcome to Ilisys Web Hosting
Thank you for choosing Ilisys to host crossprojections.com.au.
Ilisys will provide you with Australia's most advanced hosting technology and world-class customer service.

If you're new to the web, this document will guide you through the basics - configuring your email and uploading your website.

This document is also attached to your Hosting Information email. That email lists important account and server information as well as links to useful Ilisys resources. Be sure to keep it in a safe place.

Welcome to Ilisys!

Terms and conditions of use
Also attached to the Hosting Information email you will have found the latest copy of our Terms and Conditions. Our customers are all bound by this document and we do reserve the right to update it to keep pace with emerging technology.

Our terms and conditions are liable to change without notice and are always available at www.ilisys.com.au/explore/terms-policies/ - please check them from time to time.

Office hours
Monday to Friday     8am - 8pm (AEST)
Saturday   9am - 5pm (AEST)

During office hours, we provide a full range of sales and support services.

Customer service and technical support
Technical support and customer service are core to our business. We have strict guidelines regarding the speed and quality of the support we provide, whether the issue is technical or administrative.

Should you ever need further information about our services or need technical support, email our support team at support@ilisys.com.au or reach us by phone at 1800 995 645. Please be ready with your domain name as our technical staff will require it to provide quick and effective service.

Accessing your Toolkit
Your Toolkit is an online facility designed to help you control key features of your account. It can be found at http://toolkit.ilisys.com.au. Alternatively, visit our website at www.ilisys.com.au and click Toolkit Login.

You can access your Toolkit using either the Account Manager or Package Manager login. Both can be found in your Hosting Information email.

Accessing your Toolkit as Account Manager
In your Hosting Information email, you will find your Account Manager login and password. Your Account Manager login allows you to:
    • Access your Toolkit at http://toolkit.ilisys.com.au
    • View details for each hosting package under your account
    • Modify your account information
    • View a service history for your account
    • View a service history for each hosting package
    • Pay outstanding invoices online and in real-time
    • View and change all passwords relating to your account
    • Add a new hosting package to your account
    • Upgrade hosting packages under your account
    • Configure email addresses, spam filters and vacation messages
    • Configure web forwarding for hosting packages under your account
    • View usage statistics for data storage and bandwidth
    • View Urchin 5 Web Analytics reports
Accessing your Toolkit as Package Manager
In your Hosting Information email, you will find your Package Manager login and password. Your Package Manager login allows you to:
    • Access your Toolkit at http://toolkit.ilisys.com.au
    • View details for this hosting package
    • View a service history for this hosting package
    • View and change all passwords relating to this hosting package
    • Configure email addresses, spam filters and vacation messages
    • View usage statistics for data storage and bandwidth
    • View Urchin 5 Web Analytics reports
Using an FTP client to upload your website
File Transfer Protocol (FTP) is the method you will use to transfer files to your space at Ilisys. Before you can get started you will need an FTP client application. If you do not have an FTP client, you might like to search the Support Centre (www.ilisys.com.au/support) for 'ftp client'.

For an FTP client to make a connection to our servers, it will need three pieces of information.
    Address: ftp.crossprojections.com.au
    Username: the FTP user listed in your Hosting Information email
    Password: the FTP password listed in your Hosting Information email
If your domain name has not yet been delegated for your use, you may email support@ilisys.com.au and ask for a temporary web address. Note that this is a short term solution - as soon as your domain name is delegated for your use, you should use your own domain name.

Managing your files
Generally speaking, the contents of your web site must reside inside your www/ directory.

When a request is made for your website, our server will look for an index page. An index page is the front page of your website and must have one of several names in order for your site to be served correctly. index.html is the most common name for an index page, but advanced web designers might need to use one of these:
    index.phtml
    index.php
    index.php3
    index.html
    index.shtml
    index.htm
    INDEX.HTM
    index.cgi
    index.wml
Please note, our server will look for your index page in the order listed above, so if you have a file called index.html and another called index.htm, index.html would always be displayed when people visit your site.

Removing this information page
As you have not yet uploaded your website, you are now seeing this information page.

If you would like to delete the holding page before you start uploading your own site, simply delete all the files that are in your www/ directory. Be careful not to delete the www directory itself.

Using MySQL databases
If you have chosen the MySQL database option with your hosting package, you may run a MySQL database.
    MySQL database name: your FTP user, suffixed with _db
    MySQL username: your FTP user
    MySQL password: your FTP password
    MySQL host name: your domain name, prefixed with mysql. (eg mysql.mydomain.com.au)
While your web designer or programmer is responsible for the content and operation of your database, we are happy to assist as time allows. Please email your questions to support@ilisys.com.au.

Using shared SSL certificates
If you have chosen the Shared Cert SSL option with your hosting package, you are free to make use of a shared SSL certificate.

If you would like to have files transferred to our secure server, load the files to a directory in the root level of your space named secure_transfer then email support@ilisys.com.au asking them to move your files.

Our support team will look over your files to check for any security issues and copy the files to our secure server for your use.

If you would like to maintain your own SSL certificate, email support@ilisys.com.au. A member of our support team will be happy to explain the necessary steps.

Using the CGI-BIN directory
You will find a CGI-BIN directory in your space. If you intend for your website to run any scripts, they must be placed inside this directory.

Common scripting paths
Listed below are the paths to some common files and services:
    perl /usr/bin/perl (we currently run v. 5.6)
    sendmail /usr/lib/sendmail
    time /usr/bin/time
    date /bin/date
    whois /usr/bin/fwhois domain@whois.ilisys.com.au
If you need any other paths, please email support@ilisys.com.au.

Email overview
Most hosting packages deliver some level of email functionality. At a minimum, you will be able to configure unlimited email addresses although you may also have purchased email accounts.

Email accounts
An email account is an email mailbox, accessed with username and password. Email is delivered to your this account and stored there until you log in and check it, using either the POP or IMAP protocol.

The usernames and passwords that you will use to access your email accounts may be found on the View/change passwords page of your Toolkit.

Email addresses
For people to send email to your email account, you need to have at least one email address. An email address is takes the format name@crossprojections.com.au.

Here is a list of sample email addresses that you might use:
    sales@crossprojections.com.au
    support@crossprojections.com.au
    jobs@crossprojections.com.au
Your Toolkit provides you with tools to create email addresses, and to configure what email account each address will deliver mail to.

For instance, you will be able to have sales@crossprojections.com.au deliver mail to an Ilisys email account, an email account provided by your ISP, or a webmail address provided by companies like Google, Yahoo and Hotmail.

Every domain has a special email address - the 'default address'. This address can never be removed as it performs a vital role. Any mail sent to a non-existent address at your domain will be delivered to this default address.

Email vacation messages
Vacation messages allow you to send automated replies to emails sent to any of your email addresses. Your Toolkit allows you to create, edit and delete vacation messages.

Webmail
If you have chosen to add Ilisys email accounts to your hosting package, Ilisys webmail lets you send, receive and manage your email from a web browser. Ilisys webmail is similar to the webmail accounts offered by Google, Hotmail and Yahoo but has a distinct advantage. Emails that you send will appear to have come from an address at your domain.

You can access Ilisys webmail by visiting http://webmail.ilisys.com.au.

Useful contacts
To contact our Customer Service team
• Call 1 800 999 618
• Email service@ilisys.com.au

To contact our Technical Support team
• Call 1 800 995 645
• Email support@ilisys.com.au

To contact our Sales team
• Call 1 800 999 618
• Email sales@ilisys.com.au

Useful links
To access your webmail
• Visit http://webmail.ilisys.com.au

To access your toolkit
• Visit http://toolkit.ilisys.com.au

To access Urchin 5 site stats
• Visit http://urchin.ilisys.com.au

To access your raw access logs
• Visit http://logs.ilisys.com.au